top of page

Privacy Policy

A legal disclaimer

This Privacy Policy outlines how we collect, use, and protect your personal information. We are committed to safeguarding your privacy and ensuring that your data is handled responsibly. may collect information such as your name, email address, and usage data to improve our services and enhance your experience. By using our website, you consent to collection and use of your information as described in this policy.

​

This Privacy Policy applies to all users, including unregistered vistors and registered users. 

​

Prior to accessing or using our service please read this policy and make sure you fully understand our practices in relation to your personal information. If you read and full understand this Privacy Policy and remain opposed to our practices you must immediately leave and discontinue all use of any of our services. If you have any questions or concerns regarding this policy please contact us. 

What 'Personal Information' do we collect?

To provide you with our services we must collect Personal Information relating to an identified or identified natural person. We collect Personal Information you provide us, from your use of the services and other sources. Here are the types of Personal Information we collect about you;

​

1. Information you provide us. When you register for our services and sign up you may provide us Personal Information such as name, email address, phone number and payment information. 

​

2. Information we collect when you use the service. When you engage with our services we may collect aggregated usage Personal Information such as when you last logged in, session details, and questions asked within the Chatbot. 

​

3. Information we collect from other sources. We may receive Personal Information about you from third party sources such as i) social media platforms, like login and session details, ii) our back-end service provides, like login and session details. 

Why do we collect such 'Personal Information'

We use your Personal Information for the following purposes;

1. To provide and operate the services.

2. To further develop, customise, expand and improve our services based on users preferences, experiences, difficulties and feedback.

3. To provide our users with ongoing customer assistance and technical support. 

4. To be able to contact our users with general or personalised service related notices and messages. 

5. To analyse our performance and marketing activities. 

6. To create aggregated data and information which we or our business partners may use to provide and improve our services. 

7. To enhance our data security and fraud prevention capabilities

8. To comply with any applicable laws and regulations. 

 

Our services use techniques like AI automation and machine learning. 

 

We use your Personal Information for the purposes setout above where;

1. Our use of your Personal Information is necessary to perform our services. 

2. Our use of your Personal Information is necessary to comply with relevant legal or regulatory obligations that we have.

3. Our use of your Personal Information is necessary to support legtimate interests and business purposes, provided it is conducted in a way that is proportionate and that respects your privacy rights.  

How we share your Personal Information

We may share your Personal Information with service providers and others (or otherwise allow them to access to it)

​

1. Third Party Service Providers;

We have partnered with a number of selected serivce providers, who services and solutions complement, faciliate and enhance our own. These include Chatbot services, billing and payment processing services, web analytics, session recording services, data optimisation and marketing servicers, content provides and our legal and financial advisors, and anyone else that we may use from time to time (collectively "Third Party Service Providers). 

​

2. Law Enforcement, Legal Requests and Duties;

We may disclose or otherwise allow access to any categories of your Personal Infiormation described in this privacy policy pursuant to a legal request such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you. 

​

3. Protecting Rights and Safety;

We may share any categories of your Personal Information described in this privacy policy if we believe in good faith that this will help protect the rights, property or personal safetyy of us, any of our users, or members of the general public, with or without notice to you. 

​

4. Our subsidiaries and affiliated companies

We may share your Personal Information internally within our family of companies for the purposes described in this privacy policy. 

​

5. In connection with a change in corporate control;

In addition should we or any of it's affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event. 

​

6. Upon your further direction

Our services enable you, or may enable you, through different techniques, to engage and procure various third party services, products and tools for enhancing your experience. If you choose to engage with such Third Party Servics they may have access to and process Personal Information of your Users-of-Users collected through such services. 

Where do we store/process your 'Personal Information'

We process and store data about users across the World and may transfer your Personal Information outside of your country. Your security, privacy and confidentiality are our top pririty. 

​

1. EU Adequacy Decision

Users personal information is controlled by us here in New Zealand, which the European Commission considers as a country offering an adequate level of protection for the Personal Information of E.U member state residents. 

 

 

Use of cookies and other third party technologies

We and our third party service providers use cookies and other similar technologies ("Cookies") in order for us to provide our servixce and ensure that it performs properly, to analyse our performance and marketing activities, and to personalise your experience. 

Communications from Us

We may use your Personal Information to send you promotional content and messages by email, text message, notifications within our platform, or via other communication means. 

 

If you do not want to receive such promotional messages you may notify us at any time.  

​

We may also contact you with important information regarding our services or your use thereof. It is important that you are always able to receive such messages and for this reason you are unable to opt-out of receiving such service and billing messages unless you are no longer a user. 

Your rights in relation to your Personal Information

We believe that it is imperative that all users have control over their Personal Information. Therefore depending on the way you use our services you may have the right to request access to, receive a copy of, update, amend or delete, restrict, or object to certain uses of your Personal Information. 

 

Whilst you are a registered user you can access and correct a lot of your Personal Information directly through your account.  

Data Retention

We may retain your Personal Information for as long as your user account is active as indicated in this privacy policy, or as otherwise needed to provide you with our services.

 

We may continue to retain your Personal Information after you deactive your user account and/or cease to use our services, as reasonably necessary to comply with our legal obligations, to resolve disputes, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests. 

 

To determine the appropriate retention period for Personal Information we consider the amount, nature and sensitivity of such data, the potential risk of harm from unauthorised use or disclosure of such data, the purpose for which we prossess it, and the applicable legal requirements.  

Questions and complaints

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this privacy policy or applicable data protection laws, please contact us.

 

We will investigate the complaint and determine whether a breach has occured and what action, if any, to take.  

Additional information for US State residents

This section of our Privacy Policy details what Personal Information we collect about you under U.S. applicable privacy laws and regulations, the sources of the Personal Information, the purposes of use and disclosure, and the categories of third parties that may receive that Personal Information. The information in this section applies to you if you are a U.S. resident in a state with an applicable privacy law or regulation.

​

Please read this section in combination with the other sections of this Privacy Policy for a complete understanding of how we collect, use, and disclose your personal information.

 

Your Rights and how to exercise them:

Here is a brief overview of your rights: 

  • Right to Delete Your Information: Upon your request, we will delete the personal information we have collected from you, subject to certain legally permissible exceptions. 

    • You can delete your account information or you can contact us to assist with this. 

  • Right to Know and Access Your Personal Information: You have the right to ask us to confirm whether we prossess your personal information and for a copy of the personal information we maintain about you.

    • Please contact us to request a copy of your Personal Information. 

  • Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information about you. Some personal information can be directly changed or corrected by you through our apps and websites.

    • For any questions, you can reach out to us using the method described in this Privacy Policy 

  • Right to Opt Out of the Sale of Your Personal Information: You can tell us not to "sell" your personal information according to applicable law, even though we don't technically sell your information in the traditional sense. We may share certain categories of Personal Information with our Third Party Service Providers. However,  the current regulation uses a very broad (and somewhat scary) definition of “Sale”."

  • Right to Limit Use of Your Personal Information for Targeted Advertising (defined in California as “Sharing”): You can ask us not to use or disclose your personal information for targeted advertising. Again please contact us. To learn more about the GPC please visit https://globalprivacycontrol.org.

 

You may exercise any of the rights described above.  When you submit a request, we will usually ask you to provide an email address to verify your identity and prevent fraud. You may also designate an authorized agent to submit a request on your behalf. Depending on the nature of the request, we may authenticate the request by requesting additional information or documentation, such as account related information, billing information used to purchase paid Services and the submission of specific documents. No Discrimination. We do not discriminate against any individual for exercising their rights under this section. If we deny your request or cannot fulfill it, you may appeal our decision by contacting us as described in this Privacy Policy to ask us to review your request again. Your communication should include “Appeal” in the subject line.

 

Categories of Information:

In the last 12 months, we collected the following categories of personal information (the same categories we collect from all users globally): 

  • Personal and online identifiers

  • Commercial and transactions information

  • Record-keeping information

  • Internet or other electronic network activity information

  • Non-precise Geolocation data (IP address, only)

  • Audio, electronic, visual, or similar information

  • Inferences drawn from the above information

 

Sources of Information:

We collect Personal Information:

  • You provide us when you register for our Services, sign up for any current or future things like events, subscribe to our blog(s) or newsletter(s), use any of our Services; and/or when you contact us directly by any communication channels 

  • When you use the Services by visiting, downloading, and/or using any of our Services. 

  • From third-party sources, such as security providers, fraud detection services, social media platforms, lead enhancement companies, advertising and marketing partners.

 

Disclosure of Information for Business Purposes:

In the past 12 months, we may have disclosed each of the categories of personal information listed above to our affiliates, Third Party Service Providers, social media platforms, advertising partners, analytics partners, and promotional partners.

 

Sales or Sharing of Your Information:

Note: for sure, we're not out there auctioning off your data to the highest bidder. We may have "sold" (using that rather broad and dramatic term as defined by U.S. privacy laws and regulations) or shared the categories of Personal Information listed above in the past 12 months to our affiliates, Third Party Service Providers, promotional partners, advertising partners, analytics partners, and social media platforms. We do not knowingly collect, use, sell or share the Personal Information of children under the age of 16.

 

Sensitive Personal Information:

We may possess Sensitive Personal Information in accordance with applicable laws and do not use or disclose Sensitive Personal Information in any way that would require us to provide an opt-out opportunity under the applicable laws.

 

Retention of Information:

We retain your Personal Information for the time period reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

bottom of page